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- Why Us?
The Lakehouse Inn & Winery is a boutique resort in Northeast Ohio located along the southern shore of Lake Erie in Geneva-on-the-Lake. The property consists of an eight-room bed and breakfast, four cottages, a full production winery, the Crosswinds Grille restaurant and a Spa.
The Lakehouse Inn & Winery was experiencing year over year growth.
To continue and sustain this growth, the owner needed better and faster access to data and much better reporting. Their current system, did a good job of running the operations/property, but was not capable of producing the desired information and reports quickly and accurately. Furthermore, there was no easy way to connect all the multiple data sources and departmental information other than traditional cut-n-paste methods. They desperately needed a tool to better analyze sales, reservations, costs, occupancy, food and beverage sales, spa performance and an overall way to better track customer tendencies and employee performance.
This project’s success lay in the ability to extract and automate data from their existing ResortSuite ERP software into a highly scalable data warehouse and deploy a customized Business Intelligence and reporting tool. The implementation of our Vizion360® Property Management App allowed Lakehouse management, via the Vizion360 Impact Portal, access to their data through scorecards, dashboards and customizable reports. The App, featuring Microsoft Power BI delivered actionable insights and quickly helped identify guest opportunities, allowing for better insights, sales gains, increased customer satisfaction and insure that the property was running effectively, efficiently and profitably.
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